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Great customer service from Nintendo UK

Great customer service is something everybody wants or even expects these days, but when it occurs it is rarely publicised, yet if a customer receives poor service the story is a very different one indeed.
In fact, it seems that consumers expect amazing customer service more often from small businesses and sole traders than from big-brand companies.  As a sole trader in the retail and service sector, I can list many occasions where I have gone far out of my way to offer good or great customer service only for it to go unrecognised by the customer simply because that is what is expected. I do not work for recognition though, so I take it with a pinch of salt, but it would be nice from time to time.
Anyhow, here is my story of the fantastic customer service I experienced from Nintendo UK.
About a month or so ago  I purchased a second hand Nintendo 3DS XL along with a handful of games from a guy through the Shpock app on my phone. After purchasing I noticed that it had not been factory r…
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