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Showing posts from July, 2017

Great customer service from Nintendo UK

Great customer service is something everybody wants or even expects these days, but when it occurs it is rarely publicised, yet if a customer receives poor service the story is a very different one indeed.
In fact, it seems that consumers expect amazing customer service more often from small businesses and sole traders than from big-brand companies.  As a sole trader in the retail and service sector, I can list many occasions where I have gone far out of my way to offer good or great customer service only for it to go unrecognised by the customer simply because that is what is expected. I do not work for recognition though, so I take it with a pinch of salt, but it would be nice from time to time.
Anyhow, here is my story of the fantastic customer service I experienced from Nintendo UK.
About a month or so ago  I purchased a second hand Nintendo 3DS XL along with a handful of games from a guy through the Shpock app on my phone. After purchasing I noticed that it had not been factory r…

These are not the words of a poet

I hope that one day I will develop a better command of the English language. My ability is fine, but not even close enough to craft a novel or write a poem, not yet.  As with many people I hope that one day I might write a novel, a grand fiction in which hero’s do heroic things, lovers fall in love and bad guys do terribly bad things.  There shall be monsters and there shall be peril. I will write of courage and integrity, friendship and family and I will publish this masterpiece for all and any to read and enjoy.Well, that is my plan, but for now I can only dream of having such ability.I want to write because I love to read. I read a lot!
I love to read stories set in fantasy lands where knights fight for honour, I read stories about vampires who fall in love, I read stories about apocalyptic futures caused by nuclear war, alien invasion or zombie plagues, I read stories about space ships and aliens, and stories about survival in hopeless situations.Yet I own very few books.  This is …